This policy explains what information Chamberlin Flooring (“we”, “us”) collects when you use chamberlinflooring.com and our online estimate tool at quote.chamberlinflooring.com, and what we do with it. We keep it short because what we do is simple: we use your information to answer you, price your project and do the work.
Information we collect
- What you send us. When you fill out a form, use the online estimate, call, text or email, we receive the details you provide: your name, phone number, email address, the address of the job, and what you tell us about your floors.
- How the site is used. Like most websites, ours records basic technical information such as your browser type, the pages you view and how you arrived.
How we use it
- To reply to you, prepare estimates, schedule visits and carry out the work
- To send appointment reminders and updates about your project
- To understand how the website is used so we can improve it
- To send marketing messages, only if you have opted in to them
We do not sell your personal information.
Text messages
If you opt in to text messages, we use your mobile number only to send the messages you agreed to. You can opt out at any time by replying STOP. See our Terms and SMS Policy for the details of the text message program.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties.
Analytics and session recording
We use Microsoft Clarity to see how visitors use the site, including heatmaps and session replays of mouse movements, clicks and scrolling. This helps us find and fix problems. What you type into our forms is masked from these recordings. Clarity uses cookies and similar technologies. You can read more in the Microsoft Privacy Statement.
We also use Google Analytics, loaded through Google Tag Manager, to count visits and see which pages people use. It uses cookies and similar technologies. Google explains how it uses information from sites that use its services, and offers a browser add-on to opt out of Google Analytics.
Our online estimate tool also uses the Meta Pixel to measure how our ads perform. You can control ad preferences in your Facebook and Instagram settings.
Who we share information with
We share information only with the companies that help us run the business, and only so they can provide their service to us:
- Our customer management and scheduling software, which stores your contact details, messages and appointments
- Our website hosting provider
- The analytics and advertising tools named above
- Google Maps, which displays the map on our contact page
We may also disclose information if the law requires it.
How long we keep it
We keep customer and project records for as long as we need them to serve you and to meet our legal and tax obligations. You can ask us to delete your information at any time.
Your choices
- Reply STOP to any text message to stop receiving texts
- Ask us what information we hold about you, or ask us to correct or delete it
- Block cookies in your browser settings. The site will still work.
Children
This website is for adults arranging work on their homes. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version here and update the date at the top.
Contact us
Chamberlin Flooring
328 Blue Spruce Lane, Somerset, WI 54025
(715) 954-7833
chamberlinflooring@hotmail.com